Guide your customers throughout their journey

RozieAI Journey combines AI journey orchestration and domain-trained AI teams to guide, assist, and convert, contextually and proactively across voice, mobile, web, chat, messaging, and more.
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Aviation & Travel

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You are just one step away from launching personalized journeys at scale.
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Customers are overloaded with information but still feel lost at key moments

Information is everywhere but still not helping customers. Despite self-service tools and content hubs, customers reach out frustrated. Why?
Too generic
Messages aren't tailored to individual needs or timing
Too much
Info overload leads to confusion, not confidence
Too scattered
Fragmented systems deliver inconsistent experiences
Too hard to act on
Customers can’t find or use the info when they need it
Consequences
Rising service requests
Low engagement
Missed revenue
Customer churn

RozieAI Journey solves the information disconnect by delivering exactly what each user needs, when and where they need it

Journey Orchestration
Every experience is broken into precise Events, Moments, and Actions. Users get timely, situationally aware guidance tailored to what they are doing and where they are in the journey.
Journey Assistance
Our AI Concierge Team provides real-time, role-based support across chat, voice, and messaging. From handling questions to completing tasks like claims and bookings, agents work fluidly with humans when needed.
Journey Administration
Teams gain full control to deploy, refine, and evolve experiences with ease. Launch in weeks, not months, and continuously upgrade without friction.
Benefits
Simplified customer journey
Higher customer satisfaction
Efficient operations
Higher ancillary revenue

Trusted by Industry Leaders

From the busiest airports to leading insurers, RozieAI Journey supports millions of real-time requests daily with AI that understands, acts, and adapts.
“ We partnered with RozieAI ... because of their deep understanding of personalization and context, along with the robust capabilities of their no-code/low-code experience platform.



The initial feedback from our customers has been incredibly positive, confirming the value ... of personalized content in the hustle and bustle of travel. ”
Tyler Katz, Director - Digital, Day of Travel and CIAM at Air Canada

Trusted by Industry Leaders

From the busiest airports to leading insurers, RozieAI Journey supports millions of real-time requests daily with AI that understands, acts, and adapts.
“ RozieAI Journey enables us to transition from traditional chatbots to AI agents. The AI Insurance Concierge Team allows us to unify everything into a seamless experience that understands user context and uncovers motivations while enforcing business rules.

A standout feature of RozieAI's solution is their training studio, which facilitates rapid onboarding and training of AI team members. This capability empowers our product teams to quickly iterate on experiences. Notably, we were able to launch at scale in just a few weeks, highlighting impressive speed and efficiency. ”
Nick Brierly, Co-Founder and COO - Indigo Insurance

Trusted by Industry Leaders

From the busiest airports to leading insurers, RozieAI Journey supports millions of real-time requests daily with AI that understands, acts, and adapts.
“ RozieAI Journey has allowed us to provide tailored, demographic-specific content to our customers, making it easier for them to understand their coverage options and available services. This has led to higher sales conversion rates by emphasizing personalized preventive care, while also reducing our support costs.

We have experienced improved retention rates and a more engaged community, resulting in better health outcomes for our members. ”
CX Director - Global 2000 Healthcare Organization

Ready to reimagine customer journeys?

Let your customers experience proactive, contextual, and intelligent support where and when it matters most.
Aviation & Travel Get started today