Turn customer journeys into personalized experiences at scale

A centralized platform that orchestrates each traveler's journey and deploys a personal agentic concierge team across voice, mobile, chat, web, and messaging for real-time, context-aware support.

3M+ traveler requests served per day

Boost loyalty & revenue with proactive, personalized support.

See the solution in action

You are just one step away from experiencing personalized journeys.

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Why modern travel frustrates passengers

Scattered information

Emails, apps, screens, and signs leave travelers piecing things together.

Last-minute disruptions

Gate changes and delays cause frustration in absence of proper guidance.

Overloaded support

Contact centers struggle to keep up with spikes in avoidable inquiries.

Stressed travelers

Lack of unified guidance undermines loyalty and NPS.

One platform. Three intelligent layers of support.

Journey orchestration

Deliver hyper-personalized, real-time guidance throughout the travel journey, powered by each traveler’s itinerary, preferences, and live conditions. RozieAI Journey breaks trips into contextual Events, Moments, and Actions, providing clarity and confidence at every step.

Smart reminders

Rides, parking, travel documents, and more.

Wayfinding & wait times

Terminal maps, TSA/ security queues, and more.

Real-time alerts

Gate changes, weather disruptions, delays, and more.

Contextual offers

Helpful upsells from retailers, partners, airlines, and more.

Omnichannel delivery

In your app, on your website, via SMS, email,  or messaging platforms.

Watch how journey orchestration works

Journey assistance via AI travel concierge team

Deliver 24/7 support across voice and digital, including IVR, chat, SMS, messaging, web, and in-app using a coordinated team of domain-trained, role-specialized AI agents. Each agent is designed for travel, easily onboarded, multilingual, and centrally managed for performance, updates, and deployment.

Domain-trained AI agents

Deep travel knowledge built-in, from disruption recovery to ancillaries.

Specialized by role

Each agent handles specific tasks like bookings, FAQs, upselling, or rebooking.

Multilingual and adaptive

Communicates in each traveler's preferred language and tone.

Context-aware and collaborative

Understands itinerary, preferences, and live travel conditions.

Omnichannel delivery

Engages across IVR, mobile apps, messaging, web, and more.

Centralized management

Onboard, monitor, and update agents easily with experience studio.

Watch how journey assistance works

Watch how journey orchestration works

Journey Administration

Empower your product team to manage, refine, and scale experiences with ease. No heavy dev cycles or IT backlogs. Deploy new journeys, test improvements, and adjust messaging on the fly.

Fast deployment

Launch personalized journey advisory and assistance in weeks not months without any major IT overhaul.

Experience studio

Update flows, messages, logic, and more in hours. Add new journey experiences in days.

Central management hub

Manage performance, outcomes, and optimization resources and experiences with ease.

Watch how Journey Administration works

Watch how journey orchestration works

Watch how the solution works

You are just one step away from orchestrating personalized jourenys at scale.

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Improve passenger experience and operations

Scale smarter

Meet growing traveler demand without growing your support team linearly, through AI concierge team and proactive guidance.

Operate efficiently

Streamline operations and support with easy administration of journey experiences and call deflection.

Maximize revenue & loyalty

Deliver timely and contextual offers, from parking and retail to partner perks and ancillaries, to boost revenue and repeat business.

Delight passengers

Improve NPS by with hyper-personalized, proactive support that keeps travelers informed and in control.

Launch personalized travel experiences in weeks

RozieAI Journey deploys fast with full-service onboarding. Our team handles all integrations, configurations, and setup so you can focus on delivering seamless travel experiences across channels.

Step 1

Align on goals and use cases

We collaborate with your team to design high-impact journeys such as day-of-travel experiences, disruption handling, and more, while defining clear success metrics to measure their effectiveness.

Step 2

Experience refinement

We use a standardized quality methodology to rigorously test real-world scenarios, ensuring clarity, accuracy, and a seamless experience across both digital and voice channels.

Step 3

Launch and optimize

You go live on the channels you choose like IVR, messaging, web, mobile, or more. Monitor feedback and use the experience studio to update experiences in hours, and launch new journeys in days.

Deployed within 12 weeks

Accelerated time to value

Simplified experience management

Trusted by Industry Leaders

From the busiest airports to leading insurers, RozieAI Journey supports millions of real-time requests daily with AI that understands, acts, and adapts.

“ We partnered with RozieAI ... because of their deep understanding of personalization and context, along with the robust capabilities of their no-code/low-code experience platform.  

The initial feedback from our customers has been incredibly positive, confirming the value ... of personalized content in the hustle and bustle of travel. ”

Tyler Katz, Director - Digital, Day of Travel and CIAM at Air Canada

Trusted by Industry Leaders

From the busiest airports to leading insurers, RozieAI Journey supports millions of real-time requests daily with AI that understands, acts, and adapts.

“ RozieAI Journey enables us to transition from traditional chatbots to AI agents. The AI Insurance Concierge Team allows us to unify everything into a seamless experience that understands user context and uncovers motivations while enforcing business rules.

A standout feature of RozieAI's solution is their training studio, which facilitates rapid onboarding and training of AI team members. This capability empowers our product teams to quickly iterate on experiences. Notably, we were able to launch at scale in just a few weeks, highlighting impressive speed and efficiency. ”

Nick Brierly, Co-Founder and COO - Indigo Insurance

Trusted by Industry Leaders

From the busiest airports to leading insurers, RozieAI Journey supports millions of real-time requests daily with AI that understands, acts, and adapts.

“ RozieAI Journey has allowed us to provide tailored, demographic-specific content to our customers, making it easier for them to understand their coverage options and available services.

This has led to higher sales conversion rates by emphasizing personalized preventive care, while also reducing our support costs. We have experienced improved retention rates and a more engaged community, resulting in better health outcomes for our members. ”

CX Director - Global 2000 Healthcare Organization

Frequently asked questions

Ready to simplify travel for your customers?

Join leading airlines and airports that trust RozieAI Journey to deliver flawless, AI-driven journey support at scale.

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You are just one step away from simplifying travel

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